FAQ’s

FAQ Page

1. Where can I centre My MiniMap?

You can Customise a handy pocket sized Walking Map to be centred on YOUR FAVOURITE LOCATION. You can choose anywhere in Great Britain to centre YOUR MiniMap. It could be centred on

2. Is MiniMap really Waterproof?

Yes! We use a special All Weather laser copier paper that survives the most inclement of British weather conditions. Completely recyclable wood-based paper! We WANT you to try it out.

3. How big is a MiniMap?

MiniMap was designed for convenience. Printed onto A3 sized waterproof paper (420 x 297mm) and with just 4 folds reduces down to a very handy pocket sized A6 (148 x 105mm)

4. What ground coverage is included on a MiniMap?

Although small in sized once folded, MiniMap still provides a hefty coverage of 7 x 6.25km using Ordnance Survey 1:25,000 Scale Mapping. Just enough for a whole day in the great outdoors.

For the more adventurous, the 1:50,000 Scale MiniMap covers 14 x 12.5km.

5. What Scale is MiniMap?

MiniMap uses Ordnance Survey 1:25,000 or 1:50,000 Scale Mapping to bring you a map that will be very familiar and includes all the great features you expect when out walking such as Footpaths, Bridleways and Contours etc etc.

6. Does MiniMap use Ordnance Survey Data?

Yes.Centremaps has been working in partnership with Ordnance Survey since 2001 to provide you with the most up-to-date and accurate map data available. The mapping inmyminimap.co.uk/ is 1:25,000 or 1:50,000 Scale Ordnance Survey Map Data.

7. Who uses MiniMap?

Every MiniMap tells a story. From Parents, Families, Grandmas and Grandads and Children all enjoying a fun day in the Great Outdoors to sport clubs large organisations and including Armed Forces, Rescue Services, Tourism Venues, MiniMap really has no boundaries or exclusions and can be used by all, whatever the weather.

8. How do I place an order?

You’re in the right place;myminimap.co.uk/ allows you to place an order HERE.

9. How much does a MiniMap cost?

£4.99 including P&P. MiniMap has been deliberately priced to offer real value for money.

10. Do you do special offers or discounts?

Yes!!! Follow us on Twitter or Facebook for the best chance of seeing our current offers and competitions.

11. What are your returns and refund policy?

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Non-returnable items:

Gift cards

Downloadable software products

 

To complete your return, we require a receipt or proof of purchase.

 

There are certain situations where only partial refunds are granted: (if applicable)

Map with obvious signs of use

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at enquiries@myminimap.co.uk.

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at enquiries@myminimap.co.uk and send your item to: My MiniMap, Brockamin House, Leigh, Worcestershire, United Kingdom, WR6  5JU.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Shipping

To return your product, you should mail your product to: My MiniMap,  Brockamin House, Leigh Worcestershire, United Kingdom, WR6  5JU.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.